We are committed to satisfy our patients' and their families' expectations regarding customer service, compassionate care, continuous improvement, and respectful problem resolution.

We understand how stressful it is to be a patient or to have a family member receiving medical care. We provide a confidential environment and comfortable atmosphere in which patients and/or their families can discuss non-clinical issues relating to University Hospital, as well as concerns directly related to patient care.  Our goal is to facilitate issue resolution for the peace of mind and well-being of our patients and their families.

The Guest Relations Team provides the following services:

• Assistance with recognition of quality medical staff
• Assistance with patient care concerns
• Information on local hotels/motels, including discounted rates for patients' families
• Fax and photocopying services
• Notary Public service
• Delivery of patient emails and standard mail

The University Hospital Guest Relations team is available Monday through Friday, from 8 a.m. until 5 p.m. We are conveniently located in the Main Lobby of University Hospital.  Stop by during our business hours, email us at guestrelations@health.missouri.edu, or call us at (573) 882-1053. We welcome the opportunity to assist you!